dewi1Privacy Policy
This page describes what we collect when you use dewi1 and how we keep that data protected. Our approach is straightforward: we collect only what we need to run our platform safely, verify your identity, process your payments via DANA, e-wallet, mobile banking, local payment, or bank virtual accounts, and comply with anti-fraud regulations. We do not sell your information to third parties, and we do not use it for marketing without your consent.
We understand that your data is sensitive. When you deposit funds or withdraw winnings, you trust us with financial information. When you verify your account in Jakarta, Surabaya, Bandung, or Medan, you share identity documents with us. We take that trust seriously and handle your information with the same care we would want applied to our own.
If you have questions about how we handle your data or want to exercise your rights, our support team can help you, or you can contact our data protection team directly through the channels listed at the end of this policy.
What Information We Collect on dewi1
We collect information in several categories. First, we collect what you give us directly: your name, email, phone number, date of birth, and password when you register. We ask for this so we can create and secure your account.
Second, we collect identity verification documents. Before you can withdraw funds, we ask you to upload a photo ID (KTP, passport, or driver's license), a proof of address (utility bill or bank statement), and a selfie holding your ID. We use these to verify that you are who you say you are and to comply with anti-money-laundering laws.
Third, we collect payment information. When you deposit via DANA, e-wallet, mobile banking, local payment, or a bank account, we record the transaction details—the date, time, amount, and payment method. We do not store your full card numbers or e-wallet passwords. Your bank or e-wallet provider handles that encryption.
Fourth, we collect information about how you use dewi1. We track which games you play, which markets you view, how long you spend on our platform, and which features you use. We use this data to improve our platform, not to profile you or manipulate your behaviour.
How We Use Your Information
We use your information for five main purposes. First, we use it to run your account—to let you log in, to keep track of your balance, and to process your deposits and withdrawals. This is essential to dewi1 functioning.
Second, we use your information to verify your identity and prevent fraud. When you register, we check your email and phone. When you request a withdrawal, we verify your identity against your uploaded documents. This protects both you and our platform.
Third, we use your information for legal compliance. We are subject to anti-money-laundering regulations, tax reporting requirements, and other local laws. We keep records of your transactions and account activity so we can comply with these laws and respond to regulatory requests if required.
Fourth, we use your information to improve dewi1. We analyse how you use the platform so we can make our interface clearer, our payment flow faster, and our game categories more intuitive. We do this with aggregated, anonymised data whenever possible, not with individual profiles.
Fifth, we use your information to communicate with you. We send you account notifications (deposit confirmations, withdrawal approvals, security alerts), and we send you service updates. We do not send unsolicited marketing emails unless you opt in.
Third Parties and Data Processing
We work with service providers who process your data on our behalf. These include payment processors who handle your online payment, e-wallet, mobile banking, and bank transfers; identity verification services who check your uploaded documents; and cloud hosting providers who store our platform's data.
We require all third-party processors to sign data protection agreements with us. These agreements require them to keep your data secure, to use it only for the purposes we specify, and to comply with applicable privacy laws. We do not allow them to use your data for their own marketing or other purposes.
Our servers may sit outside your jurisdiction. If you are accessing dewi1 from Indonesia, your data may be processed and stored on servers in other countries. By using dewi1, you consent to this cross-border data transfer, subject to the protections outlined in this policy.
We keep your data secure because your trust is the foundation of dewi1. Every document, every transaction, every interaction is protected.
Your Rights Over Your Data
You have the right to access your data. If you want to see what information we hold about you, you can request a data export through our support team. We will provide it within fifteen business days.
You have the right to correct your data. If any information in your account is inaccurate, you can update it yourself through your account settings, or you can ask our support team to help you.
You have the right to delete your data. If you want to close your account and have your data deleted, you can request this through our support team. We will delete your personal data within thirty days, except where we are required by law to keep it for compliance or dispute resolution purposes.
You have the right to withdraw consent. If you have opted into marketing communications, you can opt out at any time by clicking the unsubscribe link in our emails or by contacting our support team.
Cookies and Tracking
We use cookies to keep you logged in, to remember your preferences, and to analyse how you use dewi1. A cookie is a small file that your browser stores on your device. It contains no personal information—just an ID that links your browser to your account.
We use two types of cookies. Essential cookies are required for dewi1 to function—they keep you logged in and secure your session. Analytical cookies help us understand how users navigate our platform so we can improve it. We do not use tracking cookies that follow you across other websites.
You can control cookies through your browser settings. If you disable cookies, some features of dewi1 may not work. We recommend keeping essential cookies enabled.
Data Security and Storage Duration
We use industry-standard encryption to protect your data in transit and at rest. When you enter your password or upload a document, the data is encrypted before it leaves your device. On our servers, sensitive data is encrypted using algorithms that meet or exceed international security standards.
We keep your data only as long as necessary. Personal account information is kept for as long as your account is active. Transaction records are kept for at least seven years to comply with tax and anti-money-laundering regulations. Verification documents are typically deleted one year after verification, unless you request otherwise or we are required by law to keep them longer.
If we experience a data breach, we will notify you and any affected users within forty-eight hours. We will inform you of what data was compromised, what steps we have taken to contain the breach, and what you can do to protect yourself.
Changes to This Policy
We may update this policy from time to time as our platform evolves or as regulations change. When we make material changes, we will notify you via email and by posting a notice on our platform. Your continued use of dewi1 after we post changes constitutes your acceptance of the updated policy.
Contact dewi1
If you have questions about this privacy policy or want to exercise any of your rights, you can contact us in several ways. Use our Live Chat during business hours, send an email through our contact form on the platform, or write to our data protection team at the address listed in our contact information.
We respond to most privacy requests within ten business days. For data access requests, we provide a response within fifteen business days. For deletion requests, we process them within thirty days where legally permissible.
We built this policy to be clear and user-focused. Your data security is not negotiable on dewi1.