dewi1Terms of Use

When you create an account on dewi1, you enter into an agreement with us about how our platform operates, what we expect from you, and what you can expect from us. This page sets out those terms clearly so there are no surprises later—whether you are funding your account via DANA, e-wallet, mobile banking, local payment, or a bank virtual account, placing bets on Liga 1 or Piala AFF, or withdrawing your balance.

Our services are available only where local law permits. We do not operate in jurisdictions where online gaming or sportsbook activity is prohibited. By opening an account on dewi1, you confirm that you are accessing our platform from a location where our services are legal and that you meet all local eligibility requirements.

We keep these terms straightforward because we believe transparency builds trust. If anything is unclear, our support team in Jakarta, Surabaya, Bandung, and Medan can walk you through it.

Account Opening and Your Responsibilities

To open an account on dewi1, you must be at least 18 years old and a resident of a jurisdiction where our services are permitted. You provide us with accurate information during registration—your name, email, phone number, and identity details. We use this information to verify your identity and comply with anti-money-laundering regulations.

You are responsible for keeping your password secure. If someone else accesses your account using your credentials, we treat that as your responsibility unless you notify us immediately. We recommend changing your password regularly and enabling two-factor authentication if available.

Your account is personal and non-transferable. You cannot sell, gift, or share your account with another person. If we detect multiple accounts registered to the same person or shared credentials, we reserve the right to suspend or close those accounts.

Deposits, Withdrawals, and Our Payment Policy

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and virtual accounts through mobile banking, local payment, online payment, and e-wallet. Deposits are processed subject to your financial institution's limits and our anti-fraud checks. We do not charge deposit fees, though your bank or e-wallet may.

Once your deposit arrives, your balance is live and you can use it across all dewi1 games and markets immediately. If a deposit fails or reverses, we investigate within one business day and either reprocess it or issue a refund.

We do not impose withdrawal fees. However, your bank or e-wallet provider may charge you for receiving funds. We have no control over those charges.

Bonus Terms and Promotional Offers

From time to time, we offer promotional bonuses or welcome offers to new or returning users. Any bonus we advertise comes with specific terms—for example, a minimum deposit requirement, a playthrough condition, or an expiration date. We display these terms clearly before you claim the bonus.

Bonuses are subject to our discretion. We reserve the right to modify, suspend, or cancel any promotional offer at any time. If we suspect you are attempting to exploit a bonus through collusion, system manipulation, or other fraudulent means, we may forfeit the bonus and any winnings derived from it.

Bonus funds are separate from your cash balance. You must meet the playthrough requirement before you can withdraw bonus funds. If you withdraw your cash balance before meeting the playthrough, any remaining bonus is forfeited.

Our Dispute Resolution Process

If you believe there is an error in your account—a missing deposit, an incorrect settlement, or an unauthorized transaction—contact our support team immediately. We investigate disputes within five business days and respond with our findings.

If you are not satisfied with our response, you can escalate your complaint in writing to our compliance team. We will review the escalation and provide a final decision within ten business days.

We keep records of all transactions, game outcomes, and account activity. If a dispute arises, we use these records to determine the facts. Our decision is final unless local law provides you with additional recourse.

We operate dewi1 with the principle that clear rules and fair enforcement build lasting relationships with our users.

Prohibited Activities and Account Suspension

We prohibit certain activities on dewi1. You may not use our platform to launder money, evade taxes, or engage in fraud. You may not use automated tools, bots, or scripts to access our platform or place bets. You may not attempt to manipulate odds, exploit system vulnerabilities, or collude with other users to gain unfair advantage.

If we detect any of these activities, we reserve the right to suspend or permanently close your account. We may also forfeit any balance in your account and report the activity to relevant authorities if required by law.

We also reserve the right to close your account if you violate these terms, if you provide false information during registration, or if we determine that your account poses a risk to our platform or other users.

Jurisdiction and Applicable Law

Our services are available only where local law permits. We do not offer our services in jurisdictions where online gaming or sportsbook activity is prohibited. Users are responsible for verifying that access to and use of dewi1 comply with their own jurisdiction's law.

If you access dewi1 from a jurisdiction where our services are not permitted, we reserve the right to suspend or close your account without notice. Any balance in your account will be refunded to your registered payment method.

These terms are governed by the laws of the jurisdiction in which dewi1 operates. Any disputes arising from these terms or your use of our platform are subject to the dispute resolution process outlined above.

Changes to These Terms

We may update these terms from time to time. When we make material changes, we notify you via email or by posting a notice on our platform. Your continued use of dewi1 after we post changes constitutes your acceptance of the updated terms.

If you do not agree with any changes, you may close your account. We will refund any balance to your registered payment method within five business days.

Contact and Support

If you have questions about these terms or need clarification on any point, our support team is available via Live Chat during business hours. We respond in English and Indonesian. You can also reach us through the contact methods listed on our platform.

For account-related issues—deposits, withdrawals, verification, or disputes—contact our support team directly. For legal or compliance questions, you can email our compliance team through the contact form on our platform.